“Reliable IT understands the pressures of a community bank and they keep Security a Top Priority, which gives us reassurance that our partner values our bank's security, especially when emergencies strike.”
Reliable IT has been a trusted advisor and partner for Golden State Bank for almost 10 years. I can always depend on the team at Reliable IT to offer informed recommendations on improvements and solutions to our existing IT issues. They understand our process and can seamlessly integrate with bank core platforms, as they continuously stay on top of financial services technology trends, evolve with the changing technology landscape, and understand the regulatory and compliance requirements for the banking industry. They are a true value-add to our organization and growth. Reliable IT always puts their clients first, as the helpdesk team goes above and beyond to ensure our staff's needs are met. Their senior engineers are top notch in their expertise and take a proactive approach to work, and we have never had an issue with response time to ensure our issues are resolved quickly.
I see Reliable IT as an extension of our bank’s IT department; not only IT but everything incorporated into that realm, such as information technology, information security (particularly with cybersecurity), support and delivery, and really administering the whole program in its entirety. I partner with Reliable IT because they are the advisers in this area; they are the experts. I’m not going to pretend that I am the expert because I don’t know what I don’t know. Outsourcing to Reliable IT really does strengthen our overall program and our posture when it comes to maturity in the IT information security space. Honestly, information technology and information security never sleeps; it is 24/7, and that is a lot of pressure to have on someone in management. Knowing that someone is taking on that role and they have your back; to me, that is the biggest comfort of it all.
Reliable IT as an organization really meets where our strategic plan is going, and they continue to be there for us. They continue to bring information and trends in the industry, and I can always – literally, I can always rely on them.
Nikki Almazan
Vice President & Information Technology DirectorGolden State Bank
“Reliable IT’s management of cybersecurity makes us confident in their abilities to protect our bank.”
Outsourcing to Reliable IT has helped us stay focused on our core business, avoiding the distractions of complex IT decisions. Reliable IT provides management of technology risk due to their explicit knowledge in the industry, specifically in the areas of security and compliance issues. They are familiar with our technical environment and provide knowledgeable and timely recommendations for updates/upgrades as needed. They reduced costs while improving the overall IT experience for our community bank. They are attentive in providing quick responses, and thorough when working with us to resolve issues. Reliable IT is a great partner because they listen to us!
We’re a small bank and we don’t have an IT budget, per se, to have a person on staff; therefore, Reliable IT acts as our internal IT. Moreover, with regards to cutting costs, we have 3 locations - 1 branch, but 3 locations. Two of the locations are remote, and one had an on-site person, but we were trying to cut costs and realized we could do that by not having an on-site person. The other two locations can function with a remote tech person and so can the branch. It’s been almost a year since we did that and it worked out fine. The ability to phone in or send an email is really nice. We have had a good partnership with Reliable IT. Recently, some of our personal PCs were down for days because we had two types of software that did not talk to one another properly. Therefore, we removed McAfee to install Web Root and McAfee left behind a trail that took days to figure out. I appreciate the effort Reliable IT put in to get it resolved, as they were hands-on-deck for 24/7 until it was resolved.
Leslie Amberger
EVP/Chief Risk OfficerEH National Bank
“Thank goodness our community bank chose Reliable IT!”
US Metro was searching for an IT provider to transform our IT to meet our growing needs. Thank goodness our community bank selected Reliable IT. Their performance continues to meet and even exceed our expectations. They have a great understanding of community banking and provide exceptional consulting services. The migration process is something I can mention because it was very successful. We didn’t have any challenges during the change. Working with the previous managed services provider, we couldn’t get documentation and reviewed compliance items. Therefore, there was a lot of project involvement because I had to run multiple branches or wings. So as time went by I felt like a lot of things just passed without complete control. However, as soon as we signed up with Reliable IT, all of those migration processes were very successful, without any challenge, and the backup solution and server management was very successful as well. In addition, we feel very safe about the way we have been working with Reliable IT. Now we are looking into modern technologies, as well as co-location and migration. It will be very exciting to work with Reliable IT.
Josh Rhie
FVP/IT ManagerUS Metro Bank
“Reliable IT’s support is tailored to the banking industry, which distinguishes them from other general IT support firms.”
Reliable IT’s commitment to providing 24-hour availability, offering expertise and assistance for small to large problems at any hour, has been a huge benefit to our company.
Based upon our experience with Reliable IT’s quick response time on tickets, their scalable support options, and the years of expertise they have on staff, I would recommend Reliable IT to any company needing an IT firm.
Dennis Hansen
CFOAustin County State Bank
“Every second you wait to make the change to Reliable IT for all your IT needs, is one more second you remain vulnerable.”
Reliable IT is not just our vendor, they have been a real partner to Mission Bank. They are truly a part of our team. Reliable IT is adaptive to any changes that are necessary and responsive to our needs and requests. They provide reasonable solutions that are both effective in the present as well as foundational for the future. The ability of Reliable IT to address the ever changing cyber and regulatory environment ensures that our bank and our customers’ information will be safe and protected.
Sheldon Ralph
Chief Administrative OfficerMission Bank
“Partnering with Reliable IT is the best decision we have ever made!”
I have tremendous peace of mind not having to worry about our bank network’s up time as it is being monitored 24/7 by dedicated staff at Reliable IT. Reliable IT exceeds the competition in their overall standard of excellence, as they are more proactive, accountable, and conscientious than any other firm we had used previously.
Lori R. Saunders
COOPlains State Bank
“Reliable IT is Honest, and they do things the Right way!”
The relationship that Reliable IT has with our team has been the biggest benefit to our company. They are great listeners, and because they partner with us, they know how we like our network to run. They give suggestions and work with our team to come to an end result that fits our bank’s needs. They will not put their name on something if they do not feel it is good for our company, and we could not ask for a better extension of our IT Department.
Nancy Pavlas
EVP/CTO/Operations ManagerCentral Bank
Kenneth Knesek Vice President“Any time we need them, day or night, Reliable IT is there and able to solve the problem.”
We trust Reliable IT’s judgement on security products to keep our bank safe from all types of IT related threats. We are very happy with the services they recommend and feel safe with the products they have in place.
Citizens State Bank
R. William Wilson President & CEO“Reliable IT listens, AND they deliver on their promises!”
Our bank was seeking a Virtual Chief Technology Officer service with depth, professional diversity, and flexibility. Reliable IT provides each of those things. I am constantly impressed with how they listen before they speak and follow through with what they say they’re going to do. Making the decision to go with Reliable IT has allowed me to sleep at night. I know that the oversight of our bank’s information technology and cyber security is safe in hands of Reliable IT.
California Business Bank
William Lau President & CEO“Reliable IT’s skill and experience in community banking removes uncertainty and worry.”
The Reliable IT support team provides courteous and speedy resolution of technical issues for the end-user, which exceeds the service we experienced from other companies in the past. In a world of ever-changing technology, having Reliable IT behind us significantly reduces the concern and burden of IT management. They are as their name implies – RELIABLE!
Eastern International Bank
Kathy Flournoy Vice President & Cashier“I would recommend Reliable IT to any banking organization, as they are genuine in their efforts to be a true partner to banks.”
The benefits to partnering with Reliable IT have been numerous and far-reaching. We have been with Reliable IT for many years. Initially, so much needed to be organized and brought up to speed that we could not have done it without them. Through the years Reliable IT has been there for us during many critical situations. They supported us during a core conversion, assisted us through 2 hurricanes, and provided us with valuable information and resources to stay compliant with examiners. They consistently anticipate changes and needs based on the IT environment, and partner with us to strategize and implement solutions that work within our budget. We have a close relationship with Reliable IT that is vital in terms of our efficiency and productivity. In addition, it has been enjoyable because of their friendly, supportive, accessible, and responsive employees.
Chasewood Bank
